Client Care Representative FullTime

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Job Detail

  • Position Receptionist
  • Experience Less Than 1 Year
  • Practice Small Animal
  • Qualifications Other

Job Description

Veterinary Receptionists are the “face” of the hospital. They are the first contact with the client and the last. This position plays a key role in representing the hospital, overall production, and client flow of service on a daily basis. They are a critical liaison between the client and the medical team.

Basic Requirements for this Position (abilities)

  • Provide exceptional quality client service
  • Show that you love your job!
  • Effectively communicate with clients
  • Maintain a strong and positive presence
  • Keep composure and the ability to keep a client calm under stressful circumstances
  • Safely lift objects or pets of at least 40 pounds
  • Work with or without direct supervision
  • Recognize certain behaviors in pets
  • Recognize emergencies and be able to help and manage initial triage
  • Effectively work with other staff members
  • Strong and effective communication skills
  • Adapt to different needs and preferences of different doctors
  • Work with computers and multi-line phones efficiently
  • Spell alphabetize and perform basic mathematics
  • Ask Questions when a task or procedure is unclear
  • Legible handwriting/accurate message taking
  • Excellent attention to detail

Task Descriptions

Veterinary receptionist job involves several key and very critical aspects that ensures the growth and success of our hospital, and to perform adequately and efficiently.

  1. Client interaction and service
  2. Medical record maintenance
  3. Hospital appearance and cleanliness
  • Client Service Responsibilities:

answering multi-line phones, taking and passing messages to the appropriate staff member, answering questions (on phone/in person), client education, invoicing/checking out clients, taking payments (cash, credit card, checks),obtaining patient history, recognizing/preventing client confusion, preparing exam rooms for client and doctor, appropriate record keeping, prepping/pulling charts, making appointments, knowledge of Cornerstone software, calling owners with results, call owners to check on patients, call owners with updates, assisting/preparing for euthanasia, assisting clients with large purchases, assist clients with pets, provide information about all retail products, maintain compassion and professionalism during high-stress situations.

  • Hospital Cleanliness Responsibilities:

 vacuuming, mopping, changing garbage, dusting, stocking and cleaning reception, retail, parking, and entryway; cleaning up vomit/stool/urine/spills, equipment maintenance, replenishing supplies, maintaining exam room and reception stock,  follow cleaning protocols, keep odors to a minimum, overall hospital maintenance (indoors and outdoors).

  • Medical Record Maintenance: create new client/patient records, verify information correctly entered & transferred, update information, complete entries after any communication with client, accurately file/store records from previous vet clinics.
  • Close/Open duties: prepare reception area for opening, have files ready for appointments, review patients/clients anticipated, check balance of money till, check in surgery/treatment clients, check Pet Portal requests, download & import lab results, check reception email & respond/forward to appropriate personnel. Perform end-of-day processing, settle/close credit transactions, create daily deposit, perform database backup, have files ready for morning, verify money till, prepare reception area for next morning.

The Ideal Candidate Must Have:

  • At least 1 year recent experience in an animal related field with knowledge of basic preventive care and concept of triage
  • Be able to stand, bend, lift up to 50 pounds throughout the day
  • Be flexible with availability and be willing to help on Weekends
  • Dependability and punctuality

Skills needed:

  • Have a love for animals and people
  • Positive attitude, multitasking
  • Excellent Time management
  • Computer/knowledge of communication technology
  • Excitement to grow and welcome change with it
  • Ability to be self-starter, self-sufficient, and team player
  • Effective communication and organization skills

We are always looking for ways to improve our benefit package! Here are some of the benefits we currently offer!

  • Health/Dental/Vision
  • 401K
  • Discounted Pet Care 50% in-house services after 90 days of uninterrupted full time employment
  • Uniform allowance after 90 days plus annually
  • CE allowance annually
  • PTO/Vacation Accrued after 1 year of uninterrupted full time employment
  • Accrued Sick Pay based on hours worked

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