Are you compassionate about animals and have a desire to speak for those who cannot? For over 100 years, the Dumb Friends League has been working to end pet homelessness and animal suffering by providing a strong and steadfast voice for those who cannot speak for themselves. If you work well with people too, join our team and help us provide that voice.

Purpose of Position: Provide assistance to patrons relinquishing animals to the League.

Responsibilities:

• Deliver high-level customer service to the League’s patrons
• Provide daily animal relinquishment, stray, and evaluation services
• Provide end-of-life care for animals at their owner’s request
• Interview patrons to gather information to create animal records in Chameleon database
• Manage emotionally difficult situations with strong communication skills
• Provide information about League resources and programs
• Prepare and reconcile statements of daily financial transactions
• Safely handle, restrain, and move animals. This includes coordination and movement to address contagion concerns
• Perform basic behavior and health evaluation to determine path of animal
• Administer vaccinations and preventative medications
• Administer medications as directed to shelter animals
• Communicate with other departments to coordinate and assist with care of shelter animals
• Contribute to and lead initiatives to improve processes and procedures
• Clean and sanitize evaluation and intake areas
• Adhere to all League safety, training, and handling and transportation protocols to ensure that the Shelter environment is safe for animals, the public, volunteers and other employees.
• Wear required identification and use personal protective clothing and safety equipment as defined by League policies and procedures
• Perform euthanasia and related tasks.

People Care

People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with the general public and League business partners. Communication and contact must be clear, understandable, cooperative, professional and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns.

Key Competencies

Key competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes and actions. More in-depth definitions regarding these competencies are available from your manager, human resources, and can be found on the employee intranet.

Organizational Key Competencies

• Integrity and Ethics
• Adapting to Change and Ambiguity
• Customer and Community Focus
• Emotional Intelligence
• Excellence

Position Key Competencies

• Strong communication skills
• Analytical Thinking
• Community Partnerships

Full Time Benefits – Please visit our website for a comprehensive list of all offered benefits.

• Benefits (medical, dental, and vision)
• Flexible spending accounts
• League-paid Life and Short-Term Disability Insurance
• Paid Time Off (PTO)
• Sabbatical
• Holiday Pay
• 401(k)
• And more!

Schedule: 10 hour shifts, 4 days a week. Weekend availability required.

Compensation: $20.00 – $20.90 per hour (starting pay commensurate with market, experience, and equity)

Work Conditions and Physical Requirements

Handle and restrain animals of various sizes, weights, and temperaments. Subject to animal bites or scratches. Work performed in high noise level areas. Prolonged periods of sitting and repetitive motion. Exposure to cleaning chemicals, fumes, dust, animal dander, and feces. Physical efforts require constant bending, stooping, standing, and walking, Frequent lifting of animals and objects up to 50 lbs. with reasonable accommodations and occasional lifting up to 75 lbs. with reasonable accommodation. Will be required to work evenings, weekends and/or holidays as business operations demand.

We will begin reviewing applications as they are received and anticipate closing the application period on March 28, 2024.

Requirements

Qualifications

Knowledge/Skills/Abilities

• Ability to work independently while following specific procedures and protocols
• Ability to follow timelines for projects, accomplish multiple tasks, and maintain flexibility in a dynamic work environment
• High level of personal responsibility, attention to detail, and punctuality
• Strong interpersonal communication skills and ability to effectively work in a team environment
• Strong customer service skills

Required

• High School diploma or equivalent
• Valid driver’s license and insurable driving record
• Ability to work evening, weekends, and/or holidays

Desired

• Training in social work/communications
• Professional experience in animal welfare/ working with animals
• Knowledge of veterinary care/animal health
• Experience providing high level of service to customers
• Experience working with Chameleon database
• Valid driver’s license and insurable driving record
• Demonstrated ability to work in a fast-paced environment